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Текст:
Тема:
> Safety-related breakdown — Geely Galaxy Starship 7 — VIN [VIN] — request for technical assistance
Текст:
> Dear Geely Customer Service,
>
> I own a Geely Galaxy Starship 7, VIN [VIN], with approximately 5,000 km on the odometer. The vehicle was purchased through an independent importer and is currently located in Russia.
>
> The vehicle lost propulsion while driving and became immobilized. It now displays multiple system fault messages. When Drive is selected, the transmission returns to Neutral. In normal operating mode, the parking brake cannot be released and steering assistance is unavailable. The vehicle’s repair/towing mode allows it to be loaded onto a recovery truck.
>
> According to the local workshop, other control units can be accessed using a Geely GLDS diagnostic tool, but communication with the battery management system (BMS) cannot be established. The root cause has not yet been confirmed.
>
> Please:
>
> 1. Register this incident and provide a case reference number.
> 2. Forward this request to the Geely Galaxy after-sales technical team in China.
> 3. Advise what diagnostic information and checks are required to investigate the loss of communication with the BMS.
> 4. Confirm whether any applicable service campaigns, software updates or technical instructions exist for this VIN.
> 5. Clarify what technical and warranty support, if any, is available for this vehicle following its independent export to Russia.
>
> I can provide the diagnostic report, photographs, purchase documents and the workshop’s contact details.
>
> Kind regards,
> [Name]
> [Email / phone]
> [VIN]